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Jacoti ListenApp User Guide
Latest version
Jacoti ListenApp 2.3 (pdf)

Previous versions
Jacoti ListenApp 2.2 (pdf)

Jacoti ListenApp 2.1 (pdf)

Jacoti ListenApp 2.0 (pdf)
If you'd prefer to have a printed copy, please send a letter to the following address:
Jacoti bvba
Vlamingstraat 4
B 8560 Wevelgem
Belgium
FAQ - Frequently Asked Questions

Obtaining and using Jacoti ListenApp

I can't find Jacoti ListenApp in the App store. In which countries do you sell Jacoti ListenApp?

Currently, we sell Jacoti ListenApp in Albania, Algeria, Angola, Anguilla, Antigua and Barbuda, Argentina, Armenia, Austria, Azerbaijan, Bahamas, Bahrain, Barbados, Belarus, Belgium, Belize, Benin, Bermuda, Bhutan, Bolivia, Botswana, Brazil, Brunei Darussalam, Bulgaria, Burkina Faso, Cambodia, Cape Verde, Cayman Islands, Chad, Chile, China, Colombia, Congo, Republic of, Costa Rica, Croatia, Cyprus, Czech Republic, Denmark, Dominica, Dominican Republic, Ecuador, Egypt, El Salvador, Estonia, Fiji, Finland, France, Gambia, Germany, Ghana, Greece, Grenada, Guatemala, Guinea-Bissau, Guyana, Honduras, Hong Kong, Hungary, Iceland, India, Indonesia, Ireland, Israel, Italy, Jamaica, Japan, Jordan, Kazakhstan, Kenya, Korea, Republic Of, Kuwait, Kyrgyzstan, Lao People's Democratic Republic, Latvia, Lebanon, Liberia, Lithuania, Luxembourg, Macau, Macedonia, The Former Yugoslav Republic Of, Madagascar, Malawi, Malaysia, Mali, Malta, Mauritania, Mauritius, Mexico, Micronesia, Federated States of, Moldova, Republic Of, Mongolia, Montserrat, Mozambique, Namibia, Nepal, Netherlands, New Zealand, Nicaragua, Niger, Nigeria, Norway, Oman, Pakistan, Palau, Panama, Papua New Guinea, Paraguay, Peru, Philippines, Poland, Portugal, Qatar, Romania, Russia, Saint Lucia, Saudi Arabia, Senegal, Seychelles, Sierra Leone, Singapore, Slovakia, Slovenia, Solomon Islands, South Africa, Spain, Sri Lanka, St. Kitts and Nevis, St. Vincent and The Grenadines, Suriname, Swaziland, Sweden, Switzerland, São Tomé and Príncipe, Taiwan, Tajikistan, Tanzania, United Republic Of, Thailand, Trinidad and Tobago, Tunisia, Turkey, Turkmenistan, Turks and Caicos, Uganda, Ukraine, United Arab Emirates, United Kingdom, United States, Uruguay, Uzbekistan, Venezuela, Vietnam, Virgin Islands, British, Yemen and Zimbabwe.

I don't have an audiogram. Why can't I use Jacoti ListenApp?

Jacoti ListenApp uses your audiogram to compensate for your hearing loss. Without the audiogram, Jacoti ListenApp cannot determine the optimal gain for you.

Where can I get an audiogram?

Many audiologists and clinics will give you a copy of your audiogram if you ask for it.

I want to change the values in my audiogram. How do I edit them?

In order to edit your audiogram, you will have to re-run the initial wizard and questionnaire. To do so, go to your app settings and click on My Audiogram.

The app keeps running in background. How can I stop it?

Jacoti ListenApp keeps running in the background whenever any app is connected. You may disconnect the active app within Jacoti ListenApp by clicking on the cross on the top-right corner of the card.

Can I use a Bluetooth headset with Jacoti ListenApp?

Bluetooth headsets are not currently supported in Jacoti ListenApp, but we plan to implement this in the future.

Can I use iTunes Home Sharing with Jacoti ListenApp?

No, this is not supported at the moment.


Optimising Jacoti ListenApp

Which headset should I use?

Jacoti ListenApp is optimized for Apple EarPods headphones which come with your iPhone or iPod. Other headphones may be louder, however those should be used at your own risk.

I can hear feedback. What should I do?

Jacoti ListenApp limits the gain so that you should not experience feedback. If this still happens, please reduce the volume until the feedback disappears.

How can I improve the battery life while using Jacoti ListenApp?

You can improve battery life by keeping the screen of your device turned off and disabling Wifi and/or BlueTooth.


Understanding Jacoti ListenApp

What does Jacoti ListenApp do to the signal? Is it linear or non-linear?

Hearing loss compensation (linear gain)
Jacoti ListenApp applies a frequency-dependent gain, which depends on the audiogram, the equalizer settings and the selected listening program.

Automatic Gain Control (non-linear gain)
Jacoti ListenApp provides more gain to soft input signals than to loud input signals. The amount of dynamic range compression depends on the selected listening program. For example, the Classical Music listening program uses a higher compression ratio than the Natural Sound program.

Does Jacoti ListenApp use noise reduction?

Yes, Jacoti ListenApp does try to reduce noise in some situations. The noise reduction works best in noise-only situations, like for example a computer fan. If noise is present in a conversation, the noise reduction of Jacoti ListenApp will be less noticeable, though.


Other

What is an Expert? How do I get the expert password?

This option is only available for hearing professionals. If you are a hearing professional and are interested in becoming a Jacoti Hearing Expert, please contact us